Pullsdirect.com Sample Program

How It Works

• - Order up to 4 different items (quantity 1 of each)
• - Any product over $20 will not be considered a sample
• - Add them to your cart.
• - Check-out using your preferred payment method.
• - Pay a flat shipping rate.
• - Once your sample pulls have arrived make your decision and return the unwanted samples as outlined below.

• - All samples MUST be returned within 30 days of receiving the product to receive a full credit.
• - PullsDirect.com is NOT responsible for the cost of shipping the item back.
• - Items must be received in good condition to receive credit.
• - Shipping costs at time of purchase will NOT be credited back.

Returning Samples

• - If a subsequent order of greater value is placed, you can return your unwanted samples for a full credit on the returned product samples with NO service charge.
• -If a subsequent order is NOT placed, you can still return your unwanted samples for a credit but a 20% service fee will apply.

How Do I Return My Samples?

Returning samples to us is simple. Follow 3 steps:

1. Call us toll free at 800-470-1505 or log into your account CLICK HERE and select the items you want to return.
   Click Setup a New Return

   Select the samples you want to return. We will email you shipping information and your RGA # in 1 business day

2. Ship your samples back to us. We recommend using a traceable shipper such as UPS or FedEx so we can easily track the status of your return.

   Place your items in the original packaging or the equivalent. Be sure to affix the RGA # to the outside of the package

3. Get credit back to your card.

   Once the item is received, we will credit the amount you were charged back to your credit card.

   To speed up your credit, email us a tracking number and the name of the shipper and we will expedite your refund. Customerservice@pullsdirect.com

REMINDER: BEFORE RETURNING ANYTHING, PLEASE CALL OR EMAIL FOR A RETURN AUTHORIZATION NUMBER (RGA). MAKE SURE TO AFFIX THE RGA # TO THE OUTSIDE OF THE PACKAGE. ITEMS RETURNED DAMAGED OR NOT IN GOOD CONDITON, WTHOUT A RETURN AUTHORIZATION NUMBER OR MORE THAN 30 DAYS AFTER THEY ARE RECEIVED MAY BE REFUSED OR INCUR A 20% SERVICE FEE.