Contact Us

Need to reach us? We strive to answer all email inquiries within 4 hours during normal business hours.
You can also log into your account if you need help with the following:

  • Help with an Existing Order
  • Get Shipping / Order Status
  • Help with Returning Product(s)
Live Help - Customer Service / Sales

Online Customer Service Form

*Fields are required

Phone - Customer Service / Sales


We can be reached at (800) 470-1505


Our call center hours are:


Monday through Friday:

5:00 am to 7:00 pm PST

6:00 am to 4:00 pm PST

6:00 am to 4:00 pm PST observes the following holidays, and will be closed:

  • New Year's Day, January 1
  • Easter Sunday
  • Independence Day, July 4th
  • Thanksgiving Day, 4th Thursday in November
  • Christmas Day, December 25

Email - Customer Service / Sales


We can be reached at the following address:

Returns / Order Cancellations


Returns can be set up online 24/7! Setting up a return is quick and easy, just log into your account to access our returns tool. If you have any trouble or have a question, we can be reached by the contact form, email or phone number above. For more information on the returns process please review our returns policy.


If you have a cancellation request, we highly recommend contacting our call center staff at (800) 470-1505 as this allows us to process your cancellation request as quickly as possible. If you would like to view more information on the cancellation process and what it entails please see our cancellation policy on the returns page.

Physical / Postal Address


Need to write us by mail? Please use the following address, Inc. 
402 Otterson Dr.

STE 100

Chico, CA 95928


** Returns must be pre-authorized and are returned to their original shipping center. Please check your Return Goods Authorization email for the proper return address.

Manufacturer or Vendor Inquiries


Do you have a brand you think would be a good fit for the Build with Ferguson websites? Are you a shipping warehouse or manufacturer representative that drop-ships? We are always looking for new business relationships. Please send email inquiries to:

Press / Media Inquiries


For any press or media inquiries concerning, or the Build with Ferguson website visit Ferguson pressroom.

Corporate Contact Info


For more information about us or how to reach us on a corporate level, please visit our website: Click Here!